I know I have already said "thank you" to Christy in person and via the evaluation form, but I want to make sure I cover all bases. Your staff deserves it. We have only rented through your agency a couple of times, but I am so impressed. Everyone I have spoken with has been exceptionally nice and helpful. They go beyond good customer service to sincere caring about the customer and meeting their needs.
I spoke with Danette on several occasions after doing some research on the net to find the best house to suit our needs. She patiently took the time to discuss the houses I mentioned and after learning exactly what we were looking for, offered a couple other suggestions that I had not considered.
She gave her honest opinion about each one as I asked her to do. She gave the pros and cons of each. With her guidance, we made our selection and upon arriving on the 11th, were happy with it. Danette had a world of patience as I asked a thousand questions.
Christy assisted us upon our arrival and she was incredible. As with Danette, we could not have received better service. Christy is just so cheerful and upbeat it gives you a lift just by talking to her. She also worked it out so we could go inside a couple of the houses we wanted to consider for next year after they were vacated on the 18th. We found that Danette had done her job well and it was not a hard decision to stick with the one we rented this year. The other houses were fine, but Danette's advice was perfect and we have no desire to switch.
If you feel I am going overboard with the praise, I assure you, I am not.
These two employees and also those whose names I did not get are doing an outstanding job. I appreciate them for making not only our visit pleasant, but the preparations enjoyable.
Our thanks to Prudential Kapp/Lyons employees for making our 2009 summer vacation special. We will recommend you anytime we get a chance.
Have a great summer.
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